All Soul and Tail orders are shipped from our fulfillment center in the United States. Our current facility is located at 13052 Jurupa Ave, Fontana, CA 92337, United States.

Soul and Tail currently ships within the United States, including all 48 contiguous states, Washington D.C., Alaska, and Hawaii.

We do not currently ship to U.S. territories, APO/FPO/DPO addresses, or international destinations. We hope to expand to more destinations in the future.

All prices and shipping rates on this page are shown in U.S. dollars (USD). Business days are Monday through Friday, excluding U.S. federal holidays.

No. Because your order ships domestically within the United States, no import duties, customs fees, or brokerage charges apply.

Applicable state and local sales tax is calculated and shown at checkout. The total you see at checkout is the final amount you pay. There are no additional charges on delivery.

We offer one shipping method, Standard Shipping, at a flat rate for the contiguous 48 states, Washington D.C., Alaska, and Hawaii:

Contiguous 48 states and Washington D.C.

• Standard Shipping: $6.95 flat rate

Alaska and Hawaii

• Standard Shipping: $29.95 flat rate

We do not currently offer expedited or express shipping. 

After you enter your shipping address at checkout, you will see your shipping cost and an estimated delivery date before you pay.

Yes. We offer free Standard Shipping on all U.S. orders over $79, including orders shipping to Alaska and Hawaii.

The free shipping threshold is calculated on your order subtotal after discounts and before taxes. 

If your order qualifies, the free shipping option will be shown at checkout.

Orders are processed within 2 business days after they are placed. During this time, we review your order, prepare your items, and make sure your Soul and Tail gear is packed carefully before it leaves our facility.

Processing time is separate from shipping time, which begins once your package has been handed over to the carrier. Orders placed on weekends or U.S. holidays begin processing on the next business day.

If processing times change during a product launch or peak holiday period, we will post a notice on this page.

Once your order ships, you will receive a shipping confirmation email with tracking information.

If we are unable to ship your order within this time, we will notify you by email and give you the option to accept a revised shipping date or cancel your order for a full refund.

Delivery time depends on your destination:

• Contiguous 48 states and Washington D.C.: 3 to 7 business days after shipment.
• Alaska and Hawaii: 5 to 8 business days after shipment.

These estimates start from the day your package leaves our facility. 

Your total time from order to delivery is processing time plus shipping time, which typically comes to 4 to 9 business days for the contiguous 48 states and Washington D.C., and 6 to 10 business days for Alaska and Hawaii.

We prepare and ship every order as quickly as we can, and the estimates above reflect what we typically see. Once your package is with the carrier, the delivery timeline is in their hands, and weather, holidays, or busy periods can occasionally shift things by a day or two. Delivery estimates are not guaranteed.

If your package is running behind, email us at hello@soulandtail.co. We will track it down with you.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to follow your package as it moves through the carrier's network.

Please allow 24–48 hours for tracking information to update after the carrier receives your package. 

If your tracking link has not updated right away, it usually means the carrier has created the label but has not yet completed the first scan. In most cases, tracking will begin updating within the next business day.

If you need to update your shipping address, please contact us as soon as possible at hello@soulandtail.co.

To avoid delays or delivery issues, please ensure your shipping address is accurate before placing an order. While we cannot guarantee changes once processing begins, we will do everything possible to assist you in rerouting the package. Soul and Tail is not responsible for packages delivered to an incorrect or incomplete address provided at checkout.

Once a package has been handed over to the carrier, delivery timing and handling are managed by the carrier. 

If your package is significantly delayed, marked as delivered but not received, or appears to be stuck in transit, please first check the tracking information for the latest carrier update. Sometimes packages are scanned early, delayed by weather or carrier volume, or delivered within 1 to 2 business days after being marked as delayed.

If the issue continues, please contact us at hello@soulandtail.co with your order number and tracking details. We will help you review the situation and determine the next step.

Occasionally a package comes back to us, usually because the address was incomplete or incorrect, the carrier could not complete delivery after several attempts, or the delivery was refused.

If that happens, we will email you as soon as the package arrives back at our facility. You can choose to have it reshipped or to receive a refund.

Reshipping requires a new shipping charge at the standard rate for your destination. If you prefer a refund, we will refund the price of the items. Original shipping charges are not refundable in this situation.

If the package came back because of an error on our side, we will reship at no cost to you or refund you in full, whichever you prefer.

If you refused delivery because you no longer want the item, we will treat it as a standard return under our Return & Exchange Policy.

If your package arrives damaged, please contact us at hello@soulandtail.co as soon as possible.

Please include your order number and clear photos of:

• The damaged package
• The shipping label
• The damaged item

This helps us review the issue and assist you more efficiently. Please keep the original packaging and item until we have completed our review, as the carrier may require documentation for a damage claim.

We strive to make sure your gear arrives in the condition it was meant to be used: ready for the next walk, trail, or everyday adventure.

You can cancel your order any time before it has been fulfilled.

Email us at hello@soulandtail.co with your order number and we will confirm your cancellation by email. 

If you have an account with us, you can also log in, open the order, and select "Cancel order." Your cancellation is complete only when you receive our confirmation.

If your order has already been fulfilled, we may not be able to cancel it in time, but you are always welcome to start a return once it arrives. See our Return & Exchange Policy for details.

Once your cancellation is confirmed, we will issue your refund to your original payment method within 10 business days.