A Promise of Quality
Our gear is designed for daily walks, open trails, and life with active dogs.
This warranty may cover issues with stitching, webbing, hardware, buckles, or other construction details that do not perform as they should due to a production or material issue.
If the product you received is damaged or defective on arrival, please Contact Us within the standard return window through our Return & Exchange Policy.
For issues that arise during normal use after delivery, you can submit a warranty claim using the steps below.
Still have questions?
For questions about shipping, tracking, delivery issues, or your order status, please contact us at support@soulandtail.co.
We aim to respond within 24–48 hours. Response times may be slightly longer during weekends, holidays, product launches, or promotional periods.