Accessibility Statement

Soul and Tail is committed to making our website accessible and easy to use for all visitors.

We want every customer to be able to browse our products, learn about our gear, place orders, and contact us with ease. We are actively working to improve the accessibility and usability of our website and to provide an inclusive online experience for all users, including people who use assistive technologies.

Our Efforts

We aim to follow commonly recognized accessibility standards and best practices, including guidance from the Web Content Accessibility Guidelines, where reasonably possible.

As part of our ongoing efforts, we work to improve areas such as:

• Clear and readable website content
• Consistent page structure and navigation
• Descriptive text for meaningful images where appropriate
• Sufficient color contrast where reasonably possible
• Keyboard accessibility where supported by our website theme and third-party tools
• Compatibility with commonly used browsers and assistive technologies

Our website is built on Shopify and may also include third-party apps, embedded tools, payment providers, review features, email forms, or other services. While we aim to provide an accessible experience across our site, some third-party content or functionality may be outside of our direct control.

Ongoing Improvements

Accessibility is an ongoing effort. As we update our website, add new products, publish new content, or adjust our design, we will continue reviewing and improving the user experience.

We understand that accessibility needs can vary, and we welcome feedback from customers and visitors who experience difficulty using our website.

Need Assistance?

If you have trouble accessing any part of our website, placing an order, viewing product information, or using any feature of our site, please contact us. We will do our best to assist you and provide the information, service, or support you need through an accessible communication method.

You can reach us at:

Soul and Tail Limited
Email: support@soulandtail.co
Phone: +1 408-210-8154
Website: https://soulandtail.co

When contacting us, please include:

• The page or feature where you experienced difficulty
• A brief description of the issue
• The device, browser, or assistive technology you were using, if relevant
• Your preferred way for us to respond

We will make reasonable efforts to respond and assist you as soon as possible.

Feedback

We welcome feedback on the accessibility of our website. If you notice an accessibility issue or have suggestions for improvement, please contact us at:

support@soulandtail.co

Your feedback helps us improve the experience for all visitors.